Privacy policy
Last updated: 10 October 2026. This policy explains what ABAWINA MALL ("we", "us") collects when you use our website and mobile app, why, and the choices you have. We follow the Kenya Data Protection Act, 2019.
What we collect
| Data | Why |
|---|---|
| Account: name, email, phone, location, password (stored securely by our sign-in provider, never visible to us) | To create and secure your account |
| Orders: name, phone, email, delivery address, notes, payment method, M-Pesa transaction code, items bought | To process, deliver and support your order, and for tax and accounting records |
| Wishlist and product reviews (name shown with a review) | To save your items and show reviews |
| Messages you send us and newsletter email | To reply to you and send updates you asked for |
| Usage events: pages viewed, searches, an anonymous random session ID | To understand which products and adverts are useful and keep the store working |
| On your device: cart, display settings, language, and a saved copy of the product catalogue | To load faster and work offline. Stays on your device |
We do not collect your precise location, contacts, photos or advertising ID, and we do not use third-party advertising or tracking SDKs. We do not sell your personal data.
Who we share it with
- Our hosting, database and sign-in provider (Supabase), who process data for us under contract.
- Our delivery team and riders, only what is needed to deliver your order (name, phone, address).
- Authorities, where the law requires it.
How long we keep it
Account data is kept while your account is active. Order records are kept as long as the law requires for tax and accounting, and after you delete your account they are kept without your name, phone, email or address. Usage events are kept in anonymous form.
Delete your account and data
You can delete your account at any time:
- In the app or website: Account → "Delete my account".
- On the web, without the app: delete-account.html.
- By email: write to sales@abawinamall.co.ke from the email address on your account.
What happens: your account is hidden immediately. For 30 days you can sign in to restore it. After 30 days your profile, wishlist and reviews are permanently erased, and past orders are anonymised as described above.
Your rights
You may ask to access, correct or delete your data, object to how we use it, or withdraw consent (for example, unsubscribe from the newsletter). Contact us and we will respond within a reasonable time. You can also complain to the Office of the Data Protection Commissioner of Kenya.
Children
The store is not directed at children under 18, and we do not knowingly collect their data.
Changes and contact
We will post changes on this page and update the date above. Questions: sales@abawinamall.co.ke, +254 769 705 580, Links Road, Nyali & Digo Road CBD, Mombasa 80100, Kenya.